One of the best things about a business that leans on the digital world for all or most of its revenue is that there are relatively low barriers to entry. When I started Talk the total capital investment I had to make was a Macbook and an iPhone, both of which I already owned!
Of course with any business or startup that has a low barrier to entry, a big challenge you often face is how to differentiate and grow in the market.
There are a bunch of things that, with hindsight, would have been great to have the inside scoop on before cracking open that MacBook and beating the drum on the iPhone. Things that would have really helped Talk to carve out our points of difference and achieve success faster, so we thought it would be great to take some time to outline a few of those tips for any aspiring entrepreneur or business owner looking to take their first steps in setting up a business or startup.
Through the use of security measures, we aim to ensure all personal information we hold is protected from misuse or unauthorised access, modification or disclosure.
We will not use or disclose your personal information except:
For example, we may use personal information in the following ways:
We may disclose your personal information to our clients, suppliers, service providers, contractors, related entities, agents, and to our legal or other professional advisors. Where required by law, we may also disclose your personal information to the appropriate regulatory authorities.
Information we collect from you will be stored securely either at our office(s), on our server or with a third party service provider, who may be located outside of Australia (see “Overseas Disclosure” below). Unless otherwise advised and to the best of our knowledge, the service provider who we disclose personal information to is subject to a law or binding scheme that has the effect of protecting the personal information in a way that is at least substantially similar (or better) to the protection offered by the APPs and the GDPR.
Unless we have your consent, we will not disclose your personal information to third parties for their marketing purposes. However, TALK agency may use your personal information to inform you of recent developments, or provide you with newsletter articles or upcoming event details. If we add your details to one of our own marketing mailing lists, you may unsubscribe from that list by selecting the ‘unsubscribe’ option in the communications you receive. For UK and EU residents, you can also withdraw your consent or restrict or object to our use of your data at any time by contacting us.
TALK agency collects, holds and uses personal information for a range of different purposes related to our functions and activities, and for related purposes (see below). Usually, the context or communications at the time of collection will determine the primary purposes of collection.
We may collect personal information by:
The kinds of personal information we may collect, and hold includes:
A Cookie is a piece of information that our web server may send to your device when you visit the Site. The Cookie is stored on your device, and may provide us with information about your device.A Cookie helps us to recognise you when you re-visit our website and to co-ordinate your access to different pages on the website. With most internet browsers, you can erase Cookies from your device hard drive, block all Cookies, or receive a warning before a Cookie is stored.
Any requests to access, correct or update your personal information can be made through the “contact” section of our website or via our contact details below.
If the information you wish to correct or update relates to your client file, or services we are providing to you, we suggest you make contact directly with the professional staff member who usually assists you.
If you request access to your personal information, we will provide access whenever this is required by law or we otherwise consider it appropriate. However, making a request does not guarantee that we will provide you with access. In particular, we will not provide access to information that is confidential, legally privileged or would otherwise have an unreasonable impact on the privacy of others. We may also ask you for proof of identity and charge a fee for providing you with access, as applicable.
For UK and EU residents, you may also obtain a copy of your personal data on request and transfer this to another person or entity pursuant to your right of data portability, as well as request that your data be erased (right to be forgotten) to the extent that we can by law.
We hold your information indefinitely. For EU and UK residents, we hold your information until you request that we erase your data.
While we collect your information and host it in Australia, we transfer and process some of it to Brazil, the United States of America, Philippines and India. We will only disclose as much data as this third party needs to know for a specific purpose. Entities located overseas will use the data in compliance with the APPs and GDPR and TALK will take reasonable steps to ensure they comply with the APPs and GDPR.
Through the “contact” section of our website or
Phone: +61 2 4384 2577
We consider all complaints consistently with the relevant legislation and as we consider most appropriate in the circumstances. We shall review your complaint and respond to any concerns promptly, usually within fourteen (14) working days. You also have the right to make a complaint to the Office of the Australian Information Commissioner (see: http://www.oaic.gov.au/privacy/privacy-complaints) or the local regulator in your jurisdiction in Europe, as applicable.