Many businesses today rely on paper processes to successfully run and manage their organisation. However many of these paper process can be converted into digital workflows, which can not only save you money as an organisation, but streamline business operations and progress employees knowledge bank. Cooper discusses all these points and how a digital workflow could improve your business in big ways.

Video Transcription

We’ve been working with a client that runs what we call or what we like to call a paper process. So I have booklets files documents that they use to run a process inside their organisation. We went through a process of I guess identifying how we could build that process into what we call a digital workflow.

Digital Systems and Workflows

Digital workflows can be anything from apps to websites, CRM systems, ERP systems. There’s a bunch of different acronyms tools products that you can use online.

Essentially we were able to save them using that system that we built rather to save them about 250,000 dollars a year, and the immediate reaction that a lot of people have when you talk about things like that is

  1. We don’t want a digital process we like paper processes
  2. What you’re trying to do is save money by cutting costs and costs the staff we need to be in the business of creating jobs.

There are some pretty robust arguments to both of those things.

The first not wanting or having resistance to moving a paper process into a digital process that’s pretty common, there’s always going to be resistance in organisations that have done things a certain way for a long time.

The feedback we have to that is digital is everywhere now, and there are so many fantastic ways that you can use digital to create systems and processes that are so close to paper processes that they have an almost intuitive user experience.

The fastest-growing demographic on Facebook is the over 50 files. There’s really no reason why you can’t create a process that is that easy to use and when we talk about reducing labour cost, it’s not so much a reduction of labour it’s an allocation of labour, so if you’re spending $250,000 a year or 150 thousand dollars a year running a team of people that run a process inside an organisation, the people are not being fully utilized.

The strongest asset you have in a business is people, where a great case study of that, all we have as an agency are people.

If you can create automation and create digitisation of systems. That means that your people don’t have to engage in repetitive processes and tasks, you can move that labour higher up the value chain, you can move them into business development, marketing, sales, all those different kinds of activities. Ultimately you can extract as a business owner or a manager a lot more value out of that team member. So not only are they more fulfilled learning new things, doing new things, doing high-value tasks, you’re achieving more value out of that team member while you’re scaled repetitive processes are becoming more and more automated.

COVID 19 has forced a rapid acceleration of this type of situation for many and many organisations right across the world. There are so many tools out there that you can use inside your business to really start to experience this really great halo effect, or a better word or better description might be silver lining coming out of this current scenario that we’re in.

It can be as simple as a ten-dollar piece of software. That you subscribe to as a business and that you train some team members on using right through to a system-wide product that you build, own and operate yourself that fundamentally changes the way your organisation does things.

There are also steps and cost buckets at every point in between, and there’s a business case for the smallest strategy and the largest strategy what it really comes down to is identifying the needs you have and the technology that can best serve your needs as a business as opposed to the other way around and then just getting it in place and using it as fast as you can.